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RETURNS & EXCHANGES POLICY

 

Our Online Returns Policy
TFA STORE now offers complimentary RETURNS on all Mexico ONLINE orders.  Items purchased from thefancyarchive.com which are not on SALE or otherwise noted as FINAL SALE may be returned if received within 10 days. Orders placed online via thefancyarchive.com are NOT applicable for exchanges, only FREE returns. 

Payment Policy Returns:

For any returns of ONLINE orders please contact TFA STORE: tfastore@thefancyarchive.com  
If the return request is accepted, TFA STORE will return the funds via the payment platform and form originally selected to make the payment.

Payments done via Stripe: The way your money is refunded depends on Stripe’s policies. Stripe submits the refund to the bank immediately. Depending on the bank’s processing time, it can take from 5 to 10 business days to appear in your bank account. If you don’t have the refund after 10 business days and you are still seeing the original charge on your bank statement, you should reach out to your bank for more information.

Payments done via PayPal: How and when your money is refunded depends on how you made the original payment and PayPal’s policies. If the payment was done via PayPal balance, please allow up to 24 hours to receive the refund. If the payment was done via Credit or Debit Card, please allow up to 30 days to see it reflected on your card bank statement. 

TFA STORE will not accept a return of merchandise that has been washed, worn, damaged after receipt or missing the original tags. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return might not be approved (tfastore@thefancyarchive.com).


Return approval is at the discretion of our operations team. TFA STORE reserves the right to deny any return that does not comply with our policy. TFA STORE cannot be responsible for wear and tear or any changes that occur to an item due to the nature of garment materials. Denied returns will be shipped back to the customer. To ensure a positive experience for all of our clients, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future return transactions from such clients at TFA STORE or thefancyarchive.com.  

Our In-Store Exchanges Policy

TFA STORE offers EXCHANGES of in-store bought items. Items purchased in TFA STORE which are not SALE or otherwise noted as FINAL SALE may be exchanged if received within 10 days of purchasing. TFA STORE does not offer any RETURNS of items purchased in our physical store: Cerrada Monte Libano #8, Lomas de Chapultepec, Mexico City, Mexico, C.P. 01100.


TFA STORE will not accept an EXCHANGE of merchandise that has been washed, worn, damaged after receipt or missing the original tags. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or the EXCHANGE might not be approved (tfastore@thefancyarchive.com).

EXCHANGE approval is at the discretion of our operations team. TFA STORE reserves the right to deny any exchange that does not comply with our policy. TFA STORE cannot be responsible for wear and tear or any changes that occur to an item due to the nature of garment materials. Denied EXCHANGES will be returned back to the customer. To ensure a positive experience for all of our clients, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future exchange transactions from such clients at TFA STORE or thefancyarchive.com

The Fancy Archive
Cerrada Monte Líbano 8
Lomas de Chapultepec, 11000
CDMX, México
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+52 55 2708 7362
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